Support Center
Welcome to the Grandwork Tools and Training Support Center. We help piano technicians do their best work while having more fun and outperforming the competition.
If you are considering the purchase of a Regulation Station, please visit our decision support page here.
If you own a Regulation Station or any of the standalone tools, this is the best place to find resources to help you get the most out of your tools. You can also ask questions on the Grandwork Tools and Training User Forum Facebook page.
Tool Usage Protocols
Access detailed documentation on how to properly use, maintain, and get the most from your GrandWork.Tools:
- Tool-Specific Usage Guides
- Maintenance and Care Instructions
- Workflow Integration Methods
- Best Practices for Different Piano Makes and Models
Browse Tool Documentation →
Video Tutorials
Our YouTube channel features comprehensive video tutorials led by experienced piano technicians demonstrating proper tool usage and techniques:
- Getting Started with GrandWork Piano Regulation Tools
- Advanced Regulation Techniques and Tool Applications
- Troubleshooting Common Regulation Challenges
- Tips for Faster, More Precise Grand Action Work
Contact Support
Our dedicated support team is ready to assist you with any questions or issues.
Email Support:
- All Inquiries: ben@grandwork.tools
Phone Support:
- Customer Service: (860) 327-3588
- Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
1-on-1 Training
Take advantage of personalized training sessions with our expert piano technicians:
- Hands-on instruction tailored to your skill level
- Direct guidance on tool application techniques
- Real-time feedback on your regulation process
- Follow-up recommendations for continued improvement
Frequently Asked Questions
Before reaching out, check our FAQ section for answers to common questions:
- Which tools do I need for my specific piano work?
- How do I properly maintain my GrandWork tools?
- What's the warranty period for your products?
- Do you offer international shipping?
- How do I adjust my tools for different piano makes?
Webinars & Live Demonstrations
Join our scheduled live sessions to see our tools in action and learn from industry experts:
- Monthly Technique Workshops
- New Tool Unveilings and Demonstrations
- Q&A Sessions with Master Piano Technicians
- Special Topic Deep Dives (Steinway Action Work, Historic Instruments, etc.)
Our webinars are interactive, allowing you to ask questions in real-time and receive personalized advice from our presenters.
View Upcoming Webinars → Access Recorded Sessions →
Case Studies & Success Stories
Discover how other piano technicians have transformed their businesses using GrandWork.Tools:
Featured Case Studies:
- John Smith, RPT - Reduced regulation time by 40% while improving precision
- Sarah Johnson's Piano Service - Expanded business by 25% after implementing our tools
- Historic Piano Restoration Shop - Revolutionized their approach to vintage Steinway actions
- Conservatory Technical Team - Maintaining 40 concert grands with unprecedented efficiency
Quick Reference Materials
Download our quick reference materials for your shop:
- Tool Measurement Guides
- Regulation Specifications Charts
- Grand Action Terminology Glossary
- Common Adjustment Sequences
Product Updates & New Releases
Stay informed about our latest tool innovations and improvements:
- Sign up for new product notifications
- Read about upcoming tool releases
- View improvement notes for existing products
Can't find what you're looking for? Contact Us Directly →